Refund policy

Returns & Refunds

We want you to love your Sealed Aromas fragrance. If something isn't right, here is how returns work.

Unused items – 14 days

You can return any unused, unopened item within 14 days of delivery for a full refund of the item price.

Items must be in their original condition and packaging, with any seal intact.

For hygiene reasons, fragrances that have been opened, tested or used cannot be returned unless they are faulty or damaged.

Return postage for unused items is paid by the customer. We recommend a tracked service, as we cannot accept responsibility for returns lost in transit.

Damaged or faulty items

If your order arrives damaged, leaking or faulty, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will offer a free replacement or a full refund, including original shipping costs.

How to start a return

Email sealedaromas@gmail.com with your order number and the item(s) you want to return. We will reply with the return address and next steps.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 14 days. Refunds for unused items include the original standard delivery charge (any upgrade to a faster service is not refunded).

This policy does not affect your statutory rights under UK consumer law.

Sealed Aromas Ltd, 58 Peregrine Road, Office 6097, Ilford IG6 3SZ, United Kingdom